Returns and Refunds

We want you to be over the moon with your shopping experience and astonished by our outstanding customer service. But if you are unhappy in any way we would like to know about it and have the chance to rectify the problem. If you have an issue with your delivery, or to return a product or report a damaged product please call 0845 45 09111 or email us at info@purayou.co.uk


28-Day Guarantee

If you decide you don't want any item in your order you can return it to us within 28 days in the condition in which it arrived and we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item if it is not faulty)

This does not affect your statutory rights.

Damaged Products

Whilst we try very hard to deliver your items to you in perfect condition if you do receive any that are damaged or faulty then we will issue a replacement product free of charge.


Friendly

We are very friendly people and understand that every customer and case is different so if you are unsure about returning an item or would just like some advice please give us a call, live message us or drop us an email.